The Real Reason Outsourcing Continues To Fail | Lessons of Failure

Adding those 6 factors up, 72% of project failure reasons can be connected to PDI differential. If both sides understood that single factor going in to the process, everyone would be better served in the end. Think I’m just making this all up? It’s not just the buyers that complain. High PDI country providers say the same things.

So what’s so hard about outsourcing? It’s hard because of the cultural baggage we bring to the table on both sides, and neither side necessarily realizes it because of assumed interactions. We need to be more aware of the cultural assumptions going in to projects like this, or we’re doomed to repeat them ad absurdum.
(Link: The Real Reason Outsourcing Continues To Fail | Lessons of Failure)