Don’t Sweep Feedback Under the Rug

Don’t send it in advance. Don’t have them read it and get back to you. Your goal is to deliver the news face-to-face. Good news should be delivered in person, bad news should be delivered in person. You need to judge the person’s reactions on the spot. Are they pumped up by what a great employee you told them they were? Are they pissed off because you mentioned that they need to focus more on delivering error-free work?

I like to print one copy – the one in my hand. I read each paragraph to the employee. I stop after each paragraph to have a discussion. Does this sound like what you would expect? I start with the positives. I remind people how important they are to me and how much I appreciate all that they’ve done during the year. Put it in writing. Say it.

(Full Story: Don’t Sweep Feedback Under the Rug)


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